Don’t choose a store just for convenience. Once you have determined that the store meets the requirements, convenience will be a plus. But only then it acquires a good reputation and backs up their work with a good guarantee. Remember that a good store can be useful, but the most convenient store will not necessarily be the best for you.
Don’t choose a store for “special offers.” Okay, we all do. It seems to be a market trend these days. Of course, you want your store to be competitive. But more importantly, you have to do the job right. Unfortunately, many stores too often take a car with a regulator and then charge a higher amount as the work progresses. This is partly due to the nature of the industry. But if you see a price that seems unrealistic, probably it is. It is better to choose a store that offers you professional services and supports their work. The quality always wins for a low price. Savings are achieved through longer and smoother repairs.
Don’t choose a store because it looks like “good guys.” Bad choice. Some of these coupons are great. Others have never disappeared from the past and cannot drive today’s cars well. Get recommendations and confirmation of your qualifications instead of looking for a good old shop.
Choose a store based on a low “work.” This is one of the worst ways to choose a store. Buying such a service at a price just does not make sense. Too many variables. Only one of them is the price. And the final price may not even be remotely related to the “labour rate.” If you need information about the cost, ask for it, not a salary. If you base your purchase decision on a “pay price,” you may find a store that offers you a low price, works longer and charges you more for the work than you would pay for a higher-priced store. The end result can be a challenging job at about the same price that you could pay for a professional job.
They can deliver me right away! Oh, really, so they don’t have to be that busy.
They can do it right away. Good work takes time. A good store can shorten that time, but it can’t fix it. Most people don’t realize how long their machine has to stand in a store to do certain jobs. Choosing a store primarily on this criterion – it’s generally a mistake. Some stores, unfortunately, promise everything to get the job done. This does not mean that they will necessarily keep that promise once they start work.
They don’t have much staff or support, so they can charge me less than in the store. Again, this reasoning is wrong. In most modern premises, there is almost one maintenance staff for every technician in the store. This allows technicians to perform the most productive work without unnecessary interruptions and distractions. Consequently, the whole procedure is more effective. With too few support staff, production workers will spend too much time on tasks that are not directly related to car maintenance or repair. The end result is often poor performance due to interruptions and higher prices due to an inefficient business model.
My neighbor went there and said they were great. In fact it is part of a good plan to choose a good store. However, a few questions need to be asked before you go to this recommendation. What did your friend do? How many times has he been there? If he had any problems, how were they solved? If he once changed the oil and you need to repair the transmission, there may be a problem. Make sure the store has the qualifications to do the work you need. And try to find a store where a friend was more than once. Recommendations are a great way to find a good store. Make sure the recommendation is valid.
They seem very good, and I feel I can trust them. In fact, it’s a very good sign. In a service or repair shop, a sense of trust is very important. Just make sure it’s one of the right components. Some people are very good at making fun of you at the front desk. That alone doesn’t mean it’s a good store. You have to consider more than that. You need to know if they are qualified and whether they give you a good guarantee and a good mood.
Get these recommendations from friends and neighbors. Like I said, make sure they meet the requirements. Each store may have several people who have had a bad experience or poor attitude. However, they should make up a very small part of the total number of customers. Before you decide not to consider the store that suits you, think about the identity of the person who advises you.
Contact independent sources. To begin with, call or visit the BCAA, BBB or local Chamber of Commerce websites to view a list of affiliate stores. The British Columbia Automobile Retailers Association is another source of customer-focused stores.
Then call a few stores from the above list and ask a few questions. Call them to find out how they pick up the phone and how you will be treated on the first contact. Tell the person on the phone that you are looking for a qualified dealer for their cars. Ask if they have a few minutes to answer some questions. If you catch them during rush hour, ask for the right time to call back.
Then ask them what services they can provide. Ask if they have any industry associations, such as trade associations. Ask them if they have a code of ethics and whether they are complying with it. Ask them how many of their technicians are certified. Ask them how long their technical staff have worked in the industry. Ask them how long they’ve been doing business. What is their standard warranty for most works. One year is the minimum standard. Ask if they have a technical resource, such as Alldata or Mitchell on Demand, to access service and recall newsletters.
Appreciate the conversation: were they cute or rude? When they were on the phone, did they seem distracted? They should be able to handle your phone call gracefully. If you still like their attitude and answers, take the next step. Otherwise, go back to your selection list and start again with the highest-qualified store. Continue this process until you find the right store and then move on to the next step.